Last update : October 2014
What this policy covers
This policy covers an individual who interacts with us by
visiting our shop,
visiting our website,
exchanging communication through verbal, written or electronic means
participating in events, contests or promotions.
This policy also extends to the information about your pet(s).
What information do we collect
We may collect information that you give directly to us. We may also receive information from other sources if you have authorised them to share your personal data with us. The type of information we collect typically includes your
Date of birth
Type, age and health condition of your pet
Why we collect your data
We may use your data to
provide you goods and services,
verify and process your payments,
respond and deal with communication between you and us,
carry out promotions, contests and events,
send you information about promotions, updates, marketing materials of our products and services that may be of interest to you,
manage, develop and improve our business and operations to be able to serve you better.
Safeguarding your personal data
We will strive to protect your data to the best of our ability through physical and electronic means.
We may share your data with trusted third-party providers where it is reasonably required, for example with delivery services to deliver a product to you. If we need to share your data, we will require the third-party provider to take the same amount of care to ensure the safety of your personal data.
We will disclose your personal information when required to by law. We will not part with your information except as part of a merger or takeover of all or part of our business.
Your personal data over the Internet
By using the website or electronic communication, you acknowledge that any data transmission over the Internet may not be entirely secure and you provide your data via such media with the full knowledge of such risk of transmission.
Your data may be transferred overseas when our server resides in another country. We will use our best reasonable efforts to require that your data is given the same protection as it would in Singapore.
We may provide links on our website to third-party websites that are beyond our control, such as social networking services like Facebook. We are not responsible for the security of those sites and their privacy policies, even if linked from our website. We urge you to exercise caution and review the security and privacy policies of the third-party websites and services.
Changes to this policy
You may request to amend your personal data at any time. We encourage you to help keep our records accurate with your updated personal information so that we can serve your needs better.
You may also withdraw consent for us to contact you or request to delete your personal information from our records. Please email us at and we will attend to your request as soon as we reasonably can.